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Claims

Worldwide Assistance on Call, Day or Night!

At RSA Travel Insurance, we understand that when a medical emergency happens, the comfort that comes with peace of mind is often key to a rapid and successful recovery. To provide the best possible service to our customers, RSA Travel Insurance uses Global Excel Management to provide full assistance during an emergency situation. Global Excel offers a toll free multilingual response available 24 hours a day, 365 days a year. An experienced and professional team of case managers and registered nurses, headed by the medical director, will quickly arrange and monitor treatment, while providing support to the patient and family. Whenever necessary, Global Excel will also organize evacuation back to the patient's province or territory of residence or to the nearest qualified medical facility.

Personalized service doesn't end with the case management process. With RSA Travel Insurance's commitment to excellence, prompt claim settlement is just as important, so to minimize paperwork and inconvenience, Global Excel arranges direct payment, whenever possible, with participating hospitals, physicians, and other providers.

To learn more about the many services and features offered by Global Excel, please visit www.globalexcel.com.

Claims Inquiries

For emergency assistance, Global Excel Management Inc. is available 24 hours a day, 7 days a week. Please refer to the contact numbers found on your assistance card or in your policy of insurance.

For claims inquiries, please refer to the contact numbers for Global Excel Management Inc. listed on your assistance card or in your policy of insurance. One of our representatives will be pleased to provide you with more information concerning the claims process or the status of your claim.

Our office hours for Claims Inquiries are from 8:00 a.m. to 9:00 p.m. from Monday to Friday, and from 8:30 a.m. to 5:00 p.m. on Saturday (all times Eastern).